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"I am in charge!!" shrieks the Head Waiter at a posh restaurant. In actuality, he is simply an employee of the restaurant. As a practical reality, however, perhaps the head waiter does, indeed, run the restaurant.....
Note: This series is based upon a fictional account of an antisocial, smug restaurant "head waiter" employee that has hijacked and paralyzed an entire fictional restaurant and its staff with his antics and histrionics-jeopardizing profitability, stigmatizing certain employees, and destroying morale among the waitstaff. The below account is fictional, an account based largely upon the author's imagined scenarios and circumstances combined with his experience working in and owning restaurants; any resemblance or similarity with any person or other entity, living or dead, whatsoever, is purely and simply coincidental....................................................................................
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Part II: "From Retaliation to Vindication--The Closed Office Door and the Internal Report's Release"
This is a story about a series of unfortunate incidents at a well-regarded, very fine French Restaurant in Escambia County known as "Chez Pretentieuse." As discussed in Part I, many patrons of this establishment had questioned who was actually in charge of the restaurant as morale at the long-established, well-regarded dinner house began to rapidly decline.
A departing Area Manager brought in a new head waiter in 2018, and at first many of the staff members thought this was going to be a good thing. One staffer in particular that was an early supporter stated "I thought the new head waiter would be a good thing, with a fresh perspective on service, and recipes, and overall operations." He continued, "Slowly, though, I realized this was not the case. It became obvious that the new head waiter came into the restaurant with a preconceived agenda and an axe to grind. He was picking favorites that kowtowed to his every whim and anyone that disagreed on any aspect of the restaurant service protocols and procedures was immediately made into a pariah. What amazed me the most--the head waiter's initial 'open door' policy attitude quickly devolved into a 'closed door' demeanor. I mean, the office door was closed most of the days-- and it appeared that paranoia seemed to be setting in, that's the way I saw it."
Several members of the waitstaff loudly complained to the area manager and the site general manager. "We're no longer having training sessions, and we are not getting good guidance anymore!" Others complained of the gossip being spread..."We were asked questions by the head waiter that seemed inappropriate--we were asked our opinions about our fellow waiters and other restaurant employees--including management-- by the new head waiter---It just didn't seem right--so we reported it to the Site General Manager" said one waiter, who continued, "We love working here, serving the public, and doing our jobs--we don't want the unnecessary DRAMA!'
Soon, the restaurant devolved into factions. Customer service and operational efficiency were the real casualties of this turn of events. Those employees that supported the new head waiter, and those that did not, became divided. Soon, multiple employees filed complaints against the new head waiter. Instead of waiting for the results or answering the complaints, the new head waiter filed counter complaints AND state